Help Center

FAQs

Products

Where's my tracking number?

Which product is right for me?

Where are your items manufactured?

Use our search engine

A product I wish to buy is out of stock. Can I still order it?

Can I send my order back and get a refund?

Privacy & Security

What is your privacy policy?

Is my credit card information kept secure?

Status

How can I find out the status of my order?

My order is listed on UPS.com as "Billing Information Received" what does that mean?

I'm missing an item from my order. What do I do?

When will my order ship?

Pricing

What is your price matching policy?

When do the promotions and prices on the website change?

Are the website prices the same as the store prices?

Account

Do I need to set up an account to shop on the website?

Order & Payment

How do I place an order?

Can I make changes to my order after I have submitted it?

Can I cancel my order once it has been submitted?

Can I view orders I've placed in the past?

Will you notify me if there are problems with my order?

What forms of payment do you accept?

Do I need to pay sales tax with my order?

Shipping

When will my order ship?

What shipping carriers do you use?

Do you refrigerate products during shipping?